Sunday, December 30, 2012

Whataya know? Comcast cares.

About 24 hours ago, give or take, I posted “Does Comcast care?” It’s a issue I’ve thought a lot about and really needed to express my displeasure. This, friends, is my Comcast update:

After I tweeted about my post, I received a response from @comcastbill requesting I email my information so someone could review my bill and offer assistance. (This is the second time I’ve been impressed with the response of Comcast representatives via Twitter.)  I did as he asked and today received a call from Comcast. “Ut oh,” I first thought. “I’m in trouble now.”

*chuckling*

On the phone was, let’s call her,  Ms. B an Executive Escalations Specialist. By the way, she doesn’t introduce herself that way. Now that I know I’m dramatically assuming my account has been flagged as “troublemaker.”

*looking over my shoulder*
*snickering*

ImageChef.com

I digress. Ms. B offered a couple of options in the form of promotions to lower my bill and spent time going over each choice as well as answering all of my questions. There is really  no need to mention how professional and courteous she is because I’ve never had an issue with the professionalism of the company’s representatives. I’d just like to point out her positive, helpful and professional customer service because she deserves that recognition.

After I chose the plan, she emailed the specifics for me to have in writing. Tomorrow she will follow up with an email or call  to let me know exact details on the amount of my current bill, which will change as a result of her backdating the promotion.

To say I’m pleased with the response is an understatement. I’m not sure why I wasn’t able to get the same result by calling customer service in the past, but that’s neither here nor there at this point. Obviously, Comcast has proved they do care.