Life... Health... Reviews...

Monday, February 22, 2010

Hello?

Like most grown ups, I have a list of resources and information I've received from "reliable" sources. You know what it's like to need information or assistance and someone gives you a list of numbers or names, right? Well, I was doing a little phone calling, which I strongly dislike, this morning and all I heard was a busy signal. One of those places where you can't walk in that you can only call between a certain time period to get an appointment.

I called and heard a busy signal.

I redialed for about an hour beginning at 9:10 a.m. and only heard a busy signal.

At 10:01 a.m. it rang.

Victory!

False alarm - I shouted too quickly. I got a recording that instructed me on which extension to choose. Then I got another recording that instructed me to call on Monday mornings beginning at 9 a.m. and that leaving a message would not result in an appointment.

SIGH...

A lot of companies are letting customer service lag with the advancement of all this wonderful technology. I mean, if a company has a customer service department then how are they serving me - the customer - by sending calls to a voice mail where there is no resolution?

I'm just saying.
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6 comments

  1. preach it sister! That is what it is like at our family doctor's office. It drives me crazy.

    I also really dislike phone-calling... I wonder why that is? I love being online but not so much on the phone. Go figure.

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  3. My gynecologist had a recording 'press 1 to schedule an appointment, press 2 to (...), press 3 to (...), press 4 to be connected our office staff'. If I pressed 1 it was perpetually busy. Since I was having so many problems the last I saw him I learned that no matter what, to press 4 and I nearly always got a live person.

    Be sure to stop by my blog. I have a cookbook review up today.

    http://lolasdiner.blogspot.com/2010/02/cookbook-review-daisy-morning-noon-and.html

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  4. Ugh, phone systems drive me crazy! And, wow, I haven't heard a busy signal in forever. Bad hold music often, but I thought busy signals were obsolete.

    Winks & Smiles,
    Wifey

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  5. I completely agree - it ends up making me frustrated and I like the company less if I can't talk to an actual person!

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  6. You're so right! I had one of those experiences yesterday: the voice mail system had eight or nine choices ... not one of which connected you to a live person! Ugh.

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