Like most grown ups, I have a list of resources and information I've received from "reliable" sources. You know what it's like to need information or assistance and someone gives you a list of numbers or names, right? Well, I was doing a little phone calling, which I strongly dislike, this morning and all I heard was a busy signal. One of those places where you can't walk in that you can only call between a certain time period to get an appointment.
I called and heard a busy signal.
I redialed for about an hour beginning at 9:10 a.m. and only heard a busy signal.
At 10:01 a.m. it rang.
False alarm - I shouted too quickly. I got a recording that instructed me on which extension to choose. Then I got another recording that instructed me to call on Monday mornings beginning at 9 a.m. and that leaving a message would not result in an appointment.
A lot of companies are letting customer service lag with the advancement of all this wonderful technology. I mean, if a company has a customer service department then how are they serving me - the customer - by sending calls to a voice mail where there is no resolution?
I'm just saying.