I called and heard a busy signal.
I redialed for about an hour beginning at 9:10 a.m. and only heard a busy signal.
At 10:01 a.m. it rang.
Victory!
False alarm - I shouted too quickly. I got a recording that instructed me on which extension to choose. Then I got another recording that instructed me to call on Monday mornings beginning at 9 a.m. and that leaving a message would not result in an appointment.
SIGH...
A lot of companies are letting customer service lag with the advancement of all this wonderful technology. I mean, if a company has a customer service department then how are they serving me - the customer - by sending calls to a voice mail where there is no resolution?
I'm just saying.
6 folks a chattin':
preach it sister! That is what it is like at our family doctor's office. It drives me crazy.
I also really dislike phone-calling... I wonder why that is? I love being online but not so much on the phone. Go figure.
My gynecologist had a recording 'press 1 to schedule an appointment, press 2 to (...), press 3 to (...), press 4 to be connected our office staff'. If I pressed 1 it was perpetually busy. Since I was having so many problems the last I saw him I learned that no matter what, to press 4 and I nearly always got a live person.
Be sure to stop by my blog. I have a cookbook review up today.
http://lolasdiner.blogspot.com/2010/02/cookbook-review-daisy-morning-noon-and.html
Ugh, phone systems drive me crazy! And, wow, I haven't heard a busy signal in forever. Bad hold music often, but I thought busy signals were obsolete.
Winks & Smiles,
Wifey
I completely agree - it ends up making me frustrated and I like the company less if I can't talk to an actual person!
You're so right! I had one of those experiences yesterday: the voice mail system had eight or nine choices ... not one of which connected you to a live person! Ugh.
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